Phone: (800) 418-1954 | Showroom Address: 2960 Amwiler NW, Atlanta, Ga. 30360 

Dawson Jones Frequently Asked Questions

Do I need a business license to shop at Dawson Jones?
No, you do not need a business license to shop with us. We are open to the public.
What is the shipping turn around time?
For orders with larger items there is a 5 to 7 business days processing time.  
For smaller packaged items there is a 1 to 3 business days processing time. 

Is there a wait for pick-up items from the store?

If you have placed an order online with in-store pick up, you will need to wait for the confirmation email that your order is ready. This will depend on the size of your order.

If you place an order while in the store you will be able to take your items with you that day, unless it is a large order. This varies from order to order, and you will need to ask your sales associate if this applies to you.  

What if I'm a reseller? 

If you are looking to purchase items for resale purposes, we must have a copy of your state’s resale tax certificate on file. Please email any exemption documents to [email protected]. Once your documents have been approved you will be able to make tax exempt purchases in store and/or over the phone with one of our sales associates. For over the phone sales, please contact our sales department at 800.418.1954 Ext. 1. If you are already working with a member of our sales team, please find their contact information below:

o    Mario – Ext. 115 [email protected]

o    Leo – Ext. 116 [email protected]

o    Kim – Ext. 117 [email protected]

o    Madelin – Ext. 114 [email protected]

There is not an option for sales tax exemption for orders placed through our website.

Do you still sell or purchase used fixtures? 
No, we no longer sell or purchase used fixtures. 
Is there a minimum purchase?
No, we do not have a minimum purchase requirement.
What forms of payment do you accept?
We accept Visa, Master Card, Discover, American Express. 
We also accept all major credit cards, cash, and Apple Pay in-store.  
What is your return policy?
We offer a 7 Day No Hassle Return Policy - Please CLICK HERE to read our full return policy.